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How to Keep Up With Constantly Changing Customer Expectations and Behavior

This blog was originally posted on here: Ferhan Patel's Technology Website --- Fifty years ago, people expected to pay with cash more often than not when they went to purchase a product or service. Nowadays, the world of payment is entirely different. Because we have the internet at our beck and call at all hours of the day from numerous different types of devices, whether they are handheld or desktop devices, people’s expectations have skyrocketed of companies both large and small. This new found sense of urgency in gaining information and completing previously complex tasks in seconds from anywhere in the world has proven to improve business’ abilities to meet customer needs in new and profitable ways. On the contrary, this has also costed some companies their competitive edge. Because people have a much smaller tolerance for delayed gratification, it is only getting harder for companies, particularly smaller companies, to stay relevant. Customers, although well meaning, ...

How Companies are Using FinTech to Improve Customer Service in 2017

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This blog was originally posted here: Ferhan Patel's Technology Website --- As technology has exponentially improved over the past century, payment methods have improved, as well.  With the “FinTech,” or Financial Technology, industry booming, customers have been increasingly impressed and provided for by some of the tools FinTech companies have created. Scheduling Meetings Whenever someone wants to meet with a banker, for example, the usual process goes something like this: A customer walks into a bank, waits in line, and/or waits for the next banker to be available.  There is no guaranteeing how long a customer will have to wait, and this can be quite inconvenient for customers.  So, a handful of banks, such like Wells Fargo, are now allowing customers to make consultations with bankers online.  This makes the process of working with a bank much shorter and more convenient for customers. Virtual Tellers Virtual tellers are now being provided by Banc...

2 Easy Steps to Controlling Your Online Brand

If you want control of your online brand, then you want to pay attention. Here are a simple two steps to taking control of your Google Search Results (GSRs) and, thereby, control how people see you online. 1) Identify the websites and social media profiles that you want to rank highly. What websites are yours? Create anywhere from one to three websites for your use. Make each website have a topic you write around. These topics could range from professional topics, such as entrepreneurship and technology, to personal topics, such as travel or sports. These websites should have drastically different topics, however. In the least, they should be different enough that someone could tell the difference between them by looking at the content you post on the sites. Write anywhere from one to four blogs per month on the sites. If you have negative search results that you are looking to suppress in the GSRs, then I would recommend posting closer to four blogs per month. If you are looking...

6 Entrepreneurial Character Traits that Entrepreneurs Should Look for in Employees

These character traits are typical of an entrepreneur. They are not exclusive to entrepreneurs, however, and are important to look out for in employees that entrepreneurs hire. If a person exhibits these character traits, he/she will absolutely succeed in his/her career, no matter what it is. Innovative This kind of person is always trying to be on the brink of something fabulous. The keyword here is, “trying.” He/she may not always have a new idea, but he/she is aware of opportunities for improvement when he/she sees it. A company does well when its employees are coming up with ways to standardize processes and constructively fix what doesn’t work. Innovative people are coming up with something new every chance they can get. Determined Someone who is determined is willing to take risks to his/her own personal comfort. He/she is willing to put in the work required to make a job get done right. These people do not stop at trying to make things better. Here is that word, “trying”...

Small Banks and FinTech

The financial technology, or FinTech, industry has been spreading over the course of the past decade, and it is only getting bigger. Using technology to organize and control finance used to be just an idea, but is now used by big banks and Wall Street firms. Banks have even begun investing in FinTech startups in order to get ahead of competitors, by receiving the latest innovative product before anybody else. Unfortunately, this explosion of FinTech in big banks and investment firms has made smaller companies struggle. However, that is beginning to change. Startup companies focused on FinTech are now seeking out smaller community banks that are thinking about going national. The banks want to become relevant in the digital age, and the startup companies want more business. Technically, this arrangement works for everyone. It is also arriving at a time in which the Federal Reserve is making decisions that will detrimentally affect small banks. The Federal Reserve wants to work on ...

6 Awesome Gadgets from CES

CES, or the Consumer Electronics Show, is an annual electronics trade show that has been running for 48 years. It is a haven for professionals and companies to get the inside scoop on technological innovations of the year, and things that are being made in the near future. This year’s show was held, as always, in Las Vegas, Nevada. It featured technological devices of all functionalities. Below, I have listed 6 of my favorites. Polaroid Zip This is a small device that can connect to your smartphone to print out pictures on the spot. Polaroid was inspired by FujiFilm’s Instax printer with this product, and it has become widely popular. The Polaroid Zip boasts about being able to print pictures on a smartphone or nearby device in 60 seconds or less. The pictures this device produces are in full color, made without ink or toner. Glagla Digitsole The Glagla Digitsole doubles as a heated insole and a fitness tracker. It is is rechargeable, via a USB connection and uses bluetoo...

Ferhan Patel, Former Chief Compliance Officer Steps Down to Pursue New Opportunities

LONDON, UNITED KINGDOM – September 25, 2015 – MH Pillars Ltd.’s Board of Directors announced today that Ferhan Patel has resigned as Payza.com’s Chief Compliance Officer (CCO) and Director of Global Risk and Compliance. In his statement to the Board, Patel expressed his appreciation for the support and opportunities he received during his time at Payza. The Board thanked Mr. Patel for his hard work and dedication. Ferhan Patel had been the company’s CCO since July 2013 and managed the risk, fraud and compliance departments. His unique experience in marketing, compliance and product design helped to ensure that customer experience was taken into account for all compliance processes at every stage of the product lifecycle, rather than merely being tacked on as an afterthought. He developed and implemented Payza’s global AML/CTF, compliance, fraud, and risk mitigation policies. As CCO, Patel designed and developed Payza’s compliance engine to automate the internal cooperation be...