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Showing posts from February, 2017

How to Keep Up With Constantly Changing Customer Expectations and Behavior

This blog was originally posted on here: Ferhan Patel's Technology Website --- Fifty years ago, people expected to pay with cash more often than not when they went to purchase a product or service. Nowadays, the world of payment is entirely different. Because we have the internet at our beck and call at all hours of the day from numerous different types of devices, whether they are handheld or desktop devices, people’s expectations have skyrocketed of companies both large and small. This new found sense of urgency in gaining information and completing previously complex tasks in seconds from anywhere in the world has proven to improve business’ abilities to meet customer needs in new and profitable ways. On the contrary, this has also costed some companies their competitive edge. Because people have a much smaller tolerance for delayed gratification, it is only getting harder for companies, particularly smaller companies, to stay relevant. Customers, although well meaning,

How Companies are Using FinTech to Improve Customer Service in 2017

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This blog was originally posted here: Ferhan Patel's Technology Website --- As technology has exponentially improved over the past century, payment methods have improved, as well.  With the “FinTech,” or Financial Technology, industry booming, customers have been increasingly impressed and provided for by some of the tools FinTech companies have created. Scheduling Meetings Whenever someone wants to meet with a banker, for example, the usual process goes something like this: A customer walks into a bank, waits in line, and/or waits for the next banker to be available.  There is no guaranteeing how long a customer will have to wait, and this can be quite inconvenient for customers.  So, a handful of banks, such like Wells Fargo, are now allowing customers to make consultations with bankers online.  This makes the process of working with a bank much shorter and more convenient for customers. Virtual Tellers Virtual tellers are now being provided by Banco Bilbao Vizcay